Old Shipping

Our Standard Shipping times are currently averaging 4-14 business days, following a 2-5 day processing time. Please allow extra time during the holiday season. Sometimes products will arrive in separate packages to expedite shipping. Tracking numbers will be provided for your convenience. If you have any questions about your order, please contact us.

We offer free shipping to the UK, and worldwide, and all orders are trackable via your country's national shipping service (USPS, Royal Mail, Canada Post, Australia Post, New Zealand Post, etc.).

If after 14 days you do not receive your item, we will happily reship your item to you at no additional cost as long as you entered the correct information on the checkout page. Please make sure to enter your correct shipping information and that there are no mistakes because we are not responsible for packages that are undeliverable due to an incorrect address entered at checkout. We are also not responsible for packages that are stolen after delivery has been confirmed by the postal carrier.

For International Orders: Please note that we are not responsible for any customs, fees, tariffs, or any other government fees, lost packages in your home country, natural weather events, public holidays, or any other issues. Please check with your home country’s policies in regard to taxes/duties.

Who is Astridia Bazaar?

Astridia Bazaar is an online store offering a curated selection of unique and high-quality products from around the world. We partner with trusted suppliers to bring you the best items at competitive prices.

Where do you ship from?

We work with suppliers from various parts of the world, including the US, Europe, and Asia. Depending on the product you order, it may ship from any of these locations.

How long will it take to receive my order?

Delivery times vary depending on your location and the product ordered. Generally, you can expect to receive your order within 5-7 business days. Some items may arrive sooner, while others may take a bit longer. Please refer to the estimated delivery time on the product page for more details.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s website to track the status of your shipment.

What if my order is delayed?

If your order hasn’t arrived within the estimated delivery time, please contact our customer support team. We’ll investigate the issue and do our best to resolve it promptly.

What is your return policy?

We offer a 30-day return policy for most items. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. Items must be unused, in their original packaging, and in the same condition as when you received them.

How do I initiate a return or exchange?

To start a return or exchange, please contact our customer support team with your order number and reason for the return. We will provide you with further instructions on how to return the item.

What if my item arrives damaged or defective?

If you receive a damaged or defective item, please contact us immediately. We will require photos of the damaged item and may offer a replacement or refund based on the situation.

Can I cancel or change my order after it has been placed?

Orders can be canceled or changed within 24 hours of placing them. After this window, the order may already be processed by our supplier, and changes may not be possible. Please contact us as soon as possible if you need to make adjustments.

Do you offer free shipping?

10. Do you offer free shipping?

Are there any additional fees I should be aware of?

Depending on your location, there may be additional customs or import fees once your order arrives in your country. These fees are the responsibility of the buyer. Please check with your local customs office for more information.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted to ensure your payment information is safe.

How can I contact customer support?

You can reach our customer support team through our Contact Us page, by phone at 01702870742, by email at mia.stephens@astridiabazaar.com, or by filling out the form on our website. We strive to respond to all inquiries within 24-48 hours.

Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and exclusive offers.