Old Refund

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@astridiabazaar.com  

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@astridiabazaar.com

Damages and issues.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@astridiabazaar.com.

Who is Astridia Bazaar?

Astridia Bazaar is an online store offering a curated selection of unique and high-quality products from around the world. We partner with trusted suppliers to bring you the best items at competitive prices.

Where do you ship from?

We work with suppliers from various parts of the world, including the US, Europe, and Asia. Depending on the product you order, it may ship from any of these locations.

How long will it take to receive my order?

Delivery times vary depending on your location and the product ordered. Generally, you can expect to receive your order within 5-7 business days. Some items may arrive sooner, while others may take a bit longer. Please refer to the estimated delivery time on the product page for more details.

How do I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s website to track the status of your shipment.

What if my order is delayed?

If your order hasn’t arrived within the estimated delivery time, please contact our customer support team. We’ll investigate the issue and do our best to resolve it promptly.

What is your return policy?

We offer a 30-day return policy for most items. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return. Items must be unused, in their original packaging, and in the same condition as when you received them.

How do I initiate a return or exchange?

To start a return or exchange, please contact our customer support team with your order number and reason for the return. We will provide you with further instructions on how to return the item.

What if my item arrives damaged or defective?

If you receive a damaged or defective item, please contact us immediately. We will require photos of the damaged item and may offer a replacement or refund based on the situation.

Can I cancel or change my order after it has been placed?

Orders can be canceled or changed within 24 hours of placing them. After this window, the order may already be processed by our supplier, and changes may not be possible. Please contact us as soon as possible if you need to make adjustments.

Do you offer free shipping?

10. Do you offer free shipping?

Are there any additional fees I should be aware of?

Depending on your location, there may be additional customs or import fees once your order arrives in your country. These fees are the responsibility of the buyer. Please check with your local customs office for more information.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted to ensure your payment information is safe.

How can I contact customer support?

You can reach our customer support team through our Contact Us page, by phone at 01702870742, by email at mia.stephens@astridiabazaar.com, or by filling out the form on our website. We strive to respond to all inquiries within 24-48 hours.

Do you offer discounts or promotions?

Yes, we regularly offer discounts and promotions. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and exclusive offers.